Cancellation Policy

Homesure is the copyright brand of Privy Property Management Services Private limited. Homesure reserves the right to update/change the policies anytime without prior information, based on internal, external, or statutory requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the Homesure website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures by customer and applicable cancellation charges.

1. Customer can cancel the subscription within 10 days of enrolment by citing a valid reason only in case of dissatisfied service from Homesure and 100% refund will be sent to the source of payment used by the customer.
2. Customer is allowed to cancel/reschedule the requests anytime by coordinating with our customer care.
3. Customer will be charged inconvenience fee of Rs. 1000/- and any other applicable charges if he cancels/reschedules the job request on arrival of service provider at customer premise.
4. Continuous cancellations/reschedule of job request or any malicious activities may attract suspension of service by Homesure and further termination of agreement with customer.
5. Due to any unforeseen circumstances or internal reasons, Homesure reserves the right to cancel any job request at any point of time with due communication to customer and will not be liable to anyone for the same.
6. Customer is not allowed to cancel/reschedule more than one job request a day.

Refund Policy

Customer is permitted to claim refund from Homesure for:

1. Defective services
2. Incomplete job

Customer can send a mail to reachus@homesure.in within 5 days from the day of job delivery with subject line “Job Reference #-Complaint Category”. Homesure team will register the complaint and share the complaint number within 24 hours via mail/ text message. Customer will receive the final status of the claim within 7 working days via email. If the refund request is approved by Homesure grievance redressal officer, refund amount will be credited to original payment method in 5-8 days (excluding holidays). Homesure reserves the right to approve or decline a refund request; refund claim will be processed by gathering information about job delivery from service provider. The status of the claim will be shared along with reason for approval/decline with the customer via registered e-mail id